Massage Appointment Policy

At Wellspring Health Center, we value your time and strive to provide a calm, restorative experience for every client. To help us stay on schedule and provide the highest quality care, please review the following policies:

New & Returning Clients (12+ Months)

• If this is your first massage with us—or your first in over 12 months—please arrive 15 minutes early to complete a brief intake form. This allows your therapist to tailor your session to your current needs and ensures your full session time is reserved for treatment.

Late Arrival Policy

• If you arrive late, your session may be shortened so we can stay on schedule for the next client.

• Arrivals more than 15 minutes late may require rescheduling. Repeated late arrivals may impact your ability to book future appointments.

Cancellation & No-Show Policy

• We kindly ask for at least 24 hours’ notice if you need to cancel or reschedule.

• Frequent no-shows or last-minute cancellations will be documented and may affect future scheduling privileges.

• These guidelines help us respect both your time and our therapists’ availability.

Thank you for helping us create a relaxing, respectful environment for all.